Airlines

All airlines and their contact information can be found here.

Alliances - Airlines

Many airlines work together as an alliance to efficiently expand the route network worldwide. The customer does not have to buy multiple tickets, because within an alliance there are unified rules for luggage regulations, tariff regulations, service and route management.

Within an alliance, there are so-called codeshare flights that allow flights to be operated by another airline but fly under the name of the originally booked airline.

These alliances also have the advantage of allowing customers to join a frequent flyer program and earn miles with all members of the alliance which can be redeemed for flights or rewards.

Air traffic tax

The air traffic tax concerns airlines operating from Germany and is usually paid by the passenger. This tax is not listed separately but included in the total of all taxes and fees. The departure and return flight are both taxed for domestic flights. International flights will be taxed only once. This tax is determined by distance.

Accessibility for people with disabilities

Passengers with disabilities/impairments must inform the airline in advance, especially if the airline has to make arrangements for your transport, such as: Provision of respirator, wheelchairs or transport of your own wheelchair.

Please note that an accompanying person is necessary in the following cases:

• if the passenger cannot take care of his own evacuation
• if the passenger cannot communicate with the cabin crew during safety instructions
• if the passenger cannot / does not understand safety instructions

Therefore, we recommend a personal consultation by our travel consultants in which the nature of your disability and the appropriate arrangements can be discussed.

Baggage closing times

Closing times also apply to the baggage claim. To be able to check your baggage, you must be in possession of a boarding pass. You can complete your check-in online, mobile or use a check-in machine to get your boarding pass. Depending on the departure airport, destination and flight class, closing times may vary. Depending on the airline, you can also check your baggage when checking in online at least 48 hours before departure and save valuable time. If you have checked your baggage online and have printed out your boarding pass, you can simply put your baggage in the baggage machine.

You must have registered excess or special baggage ahead (up to 24 hours before the flight). Please inform yourself about the baggage regulations of your airline.

Baggage regulations

The baggage regulations can vary depending on airline and booked rate. Therefore, you should check the airline’s regulations. To avoid overweight costs, we recommend taking a small luggage scale on your trip.

Business travel through ABC Travel Service

Key data for business travel from ABC Travel Service:

• Owner-managed since 1987, independent and fully licensed travel agency for individual
• Travel, flights and experienced in services for business travel
• Licensed IATA agency, ticket wholesaler
• Ticketgroßhändler
• 5 travel agency branches in Mannheim, Kaiserslautern, Ramstein and Vilseck, as well as one office in the US
• Exclusively multilingual travel agents
• Online booking engine since 2003
• Specialized in small and medium-sized companies

Our Services:
We support your business through expert consultation, our lean workflow and tax knowledge, while taking your internal guidelines to account. We can offer you the following services:

• Flights
• Train travel
• Rental car
• Hotel reservations
• Conferences, incentive and group travel
• Statistical evaluations
• Travel information and travel documents
• Other services, such as: obtaining visas, travel insurance, tickets worldwide, arrangement of private holidays
• Arrangement of personal travel
• Processing travel orders with cost optimization
• Creation of company / traveler profiles

Are you interested in a cooperation? Please contact internet@abctravel.de

Blacklist of the airlines

The Black List (https://ec.europa.eu/transport/modes/air/safety/air-ban_en) names the air carriers that have been subject to an operating ban in the EU. Efficient air safety standards in Europe are one of the highest in the world. While the European Union and its Member States are working with other authorities of other countries to improve safety standards worldwide, there are still some airlines operating under conditions below the required level of safety. Of course, these airlines are not offered by ABC Travel Service and not sold. to Black List

Boarding Pass

After presenting you passport/ID at the airline's check-in desk, you will be provided with your boarding pass. It is possible to use online check-in for many airlines, in which the boarding pass is created electronically and must be printed out. Online check-in helps to avoid long queues. Further information Check-in and luggage

Booking: Flight

Behind the so-called booking or reservation is the PNR (Passenger Name Record) in which all data of the flight booking is stored. This following data is stored under a 6-digit booking code:

Following details will be saved:

• Flight data with flight number
• Route
• Date
• booking class
• airline status and booking code
• surname, first name, gender, date of birth
• contact details of the customer and the travel agency

• Ticket information
• Remarks (internal remarks)
• If booked / reserved: seat reservation, frequent flyer number
• Further information for the airline, such as associated with another booking
• Special requests: e.g. Wheelchair service, special luggage etc.
• APIS data ("Advanced Passenger Information System")
• Payment Information
• History: Chronological history of almost all entries and changes (including date and time)

Booking classes

Airplanes from scheduled airlines are divided into three cabin classes: Economy Class, Business Class and First Class. Each individual cabin class is divided into several booking classes, e.g. Economy Class has up to 20 booking classes. Each booking class has its own price, rate conditions and is only available in a limited amount . As a rule, the quotas of the cheapest tickets are sold the fastest. Therefore if you buy a flight close to the departure date, the prices will be higher.

The Premium Economy class is not a separate cabin class. It is an intermediate category in which the conditions of economy class apply, but the customer can enjoy seats with more legroom.

Many low-cost carriers and charter airlines, have a simple rate structure in which there is only the economy class. As a result, discounted prices are possible, but there is a lower quality of service than for scheduled airlines.

Change fee

Rebooking your flight will incur costs consisting of a fixed fee, our service fee and, if applicable, an extra charge for the booking class not being available on the requested date.

In addition to the costs of the rebooking by the airlines, ABC Travel Service charges a service fee of € 60.00 per ticket for the rebooking and transcription of the tickets.

Name changes

Since the ticket is personal, it cannot be transferred to another person. If the passenger cannot fly on the booked date, it must be rebooked or even canceled altogether. If the customer mispells their name during booking, it may be changed against a fee.

Will the tax be refunded in case of cancellation?

If the ticket is canceled before the departure flight, airport taxes and fees may be refunded. For non-refundable tickets, the cancellation fee is 100%.

Can I cancel the return flight?

If you do not want to use the return flight (within a ticket), it will automatically expire. A refund is not possible. If you do not use one flight segment of your ticket, all subsequent segments will expire (including the return flight). All routes must be flown in the correct order as they were booked.

Connecting flights

If you have a connecting flight, a stopover takes place, in which the aircraft is changed for the onward flight. This will change the flight number. This "change" can result in the baggage having to be picked up and checked in again.

Cancellation and Refund

It is only possible to change or cancel the ticket, if the rate allows it. There are different rules for each rate regarding the validity, deadlines, rebooking and cancellation. The conditions for especially cheap tickets are very inflexible and there may be a cancellation fee of 100%. As soon as the ticket is issued, a cancellation is only possible against a fee. The time of departure is insignificant concerning cancellation costs. Usually, the taxes and fees can be refunded, however, the airline keeps the fuel surcharge. This means only a small amount will be left to be refunded.

Check schedule of return flight

The passenger is obligated to check his return flight 72 hours before departure. Log in to the airline’s website or under ‘My booking’ to check your flight schedule for changes.

Children

Charter airlines

Charter airlines only fly to popular holiday destinations, but are not bound to exact routes or destinations. There is no fixed fare pricing obligation for charter flights and therefore these can be offered very favorable. Another advantage for the customer is the good air connections. Similar to low-cost airlines, the customer saves on the price, but must also expect a lower quality in service . For charter airlines there is no obligation to transport.

Credit miles

Please provide your frequent flyer number during the reservation process. For some special rates, it may not be possible to collect miles (points). Just to make sure, please check during your online check-in that your frequent flyer number has been accepted.

You did not enter your frequent flyer number while booking? Contact us via "My booking".

Credit Cards

With your credit card, you can pay us easily.
If you would like to pay a pedining payment via creditcard, please click here.

• We accept payments with the following credit cardsMastercard, Visa, American Express.
• We allow the payment with the above mentioned credit cards issued in following countries:

If you want to pay by debit card, you will be asked to enter your card number, expiration date, and check digit.
Please note that debit cards are only available in selected countries. Before booking, talk to your card issuing bank.

The difference between credit card and debit card is that with debit cards, the amount of the payment is debited directly from the relevant current account within 3-4 days. Payments are only possible if there is sufficient funds in your account. With credit cards, the money is advanced by the bank and all credit card payment amounts are collected and will be debitded at fixed times (usually at the end of the month).

Credit card fees

In order to present credit card fees in a comprehensible and transparent way for our customers, ABC Travel Service is introducing a card-related calculation model with immediate effect.

These fees are introduced based on the EU regulation „Payment Service Directive II (PSD2). The regulation prohibits the charging of fees for private credit cards issued in Europe. This is not valid for American Express cards, a fee is due here.

This means that a different fee is charged for each credit card provider. Customers benefit from a low cost structure by using private credit cards.

ABC Travel Service charges a transaction fee for all credit or debit cards that have been issued outside of Europe. For credit or debit cards issued within the European zone, a fee is charged as follows.

ABC Travel Service also differentiates between private credit cards and company credit cards.

	EU	Non EU
Consumer Card	0%	2%
Corporate Card	2%	2,6%
	1,6%	1,6%

How is the Fee calculated?
By entering your debit / credit card number, we will identify the issuing country of your credit card, which category (private / corporate credit card) you have and check the cardholder address.

Reason for credit card fees:
The use of credit cards is associated with various advantages for many people, depending on the card product.

Some of the advantages are:
The use of credit cards is associated with various advantages for many people, depending on the card product.

Reason for credit card fees:
Automated billing processes, extended payment terms (usually 30 days), the exact allocation of travel costs or the receipt of insurance benefits.

For ABC Travel Service, payments with credit cards result in increasing additional costs (desagio). For this reason, the introduction of credit card fees establishes a balance between the service recipient (customer) and payee (ABC Travel).

PCI DSS certification

ABC Travel Service and USD AG complete security for credit card payments. All customer information is forwarded in encrypted fields directly to the bank, so no employee of the participating companies has access to this data. Your personal data will be sent exclusively to the credit card companies. This is a legal requirement.

The Payment Card Industry Data Security Standard (PCI DSS) ensures the security of credit card data. The PCI-DSS standard is mandatory by all companies accepting credit card payments according to the regulations of the credit card organizations.
It contains binding rules for the protection of credit card data against misuse and applies to all companies processing such data or accepting credit cards.

In order to become compliant with PCI-DSS and to comply with the above-mentioned PCI standard,12 criteria must be met and the corresponding evidence must be provided.

USD-AG
Frankfurter Str. 233, house C1
63263 Neu-Isenburg
Telephone: +49 6102 8631-0
Telefax: +49 6102 8631-88

Alternatively: Payment at ABC Travel Service with no extra cost
Instant-payment by Online-Sofort-bank transfer (same day) , SEPA-bank transfer(1-2days), cash, Maestro-Card

More security for your online purchase!

Since September 14, 2020, a new security standard, (3D Secure procedure) for credit card payments on the Internet has come into force. According to the second EU payment guideline (PSD2), credit card holders of European cards must authenticate themselves from 01.01.2021 before payment. The aim is to protect consumers from card misuse. With this procedure you confirm electronic payments with a password, a TAN or a fingerprint before a transaction takes place.

After entering the required credit card details, additional details are requested to verify the cardholder. These dates are encrypted and can only be read by your bank.
This means maximum security for you and safe shopping on the Internet!

The decisive factor here is the procedure chosen by you, which you have agreed with the bank in advance. The following methods to authentify your payment are available:

TAN procedure

With the TAN procedure, you will receive a transaction number via app on a device that you have specified. By entering the TAN, the payment is released and authorized by your bank. Please note that authorization will only take place after all credit card details have been entered.

PIN procedure

With the PIN procedure, you can authorize yourself through a predetermined or bank-provided PIN. In comparision to the TAN procedure no additional device is necessary. Once your authorization has been successful, we will immediately receive a notification from your bank.

Biometric method

The biometric process works similarly to the TAN process. The credit card holder identifies himself with his fingerprint or face recognition (Face ID) on his device.
Please have the appropriate device ready for this.

Error with authorization

Please note that your authorization may fail for several reasons:

• Your PIN / TAN or biometric identification was incorrect
• We do not receive any feedback from your bank
• The processing time of the authorization has been exceeded

Even if your authorization has been successfully confirmed by your bank, your payment may be rejected for the following reasons:

• Your credit card is not activated for transactions to Germany
• Your credit card is not sufficiently funded
• Your limit for credit card payments has been exceeded (maximum monthly amount for payments with the credit card, which was specified with the bank when applying for a credit card)
• Your credit card is not approved for e-commerce (electronic payments)
• there were technical issues with the data transfer

After a successful transaction and authorization, you will receive a confirmation email from us. Please note that we will also inform you of failed transactions by email. In the above-mentioned cases, please contact your bank in order to correct the error before trying again via the payment link.

Your reservation with ABC-Travel Service will be held for 24 hours even if the transaction failed. If we have not received any feedback from you after the deadline, we will cancel your reservation for a fee.

Group bookings

Group booking is when a group of at least 6 people is booked. For us these groups mostly consist of members of the military, clubs and companies.

You have the following advantages when booking group travel with ABC Travel Service:

• Complete arrangement and support.
• Special rates for flights for groups, clubs, companies, non-profit organizations.
• Special rates for hotels, cruises, train or bus travel for groups.
• Wide range of flight combinations, hotels and package travel.
• Great variety of activities and excursions can be booked in addition.

We are happy to prepare an offer for your group. Hotline +49 62172920 E-Mail: internet@abctravel.de

Handling fees

ABC Travel Service handling fees

*plus A possible airline fee

Health information

If you cannot find any travel information in your log-in area, please ask our travel agents for help: Hotline +49 621 72920 E-Mail: internet@abctravel.de

First-aid kit

It is recommended to take a first aid kit with you when traveling. Please remember to pack your prescription medication. Not all medication can be imported in other countries. Please get information on the import regulations for medication. Of course, you must also take your personal medication with you. You might require a certificate from your doctor to travel with prescription medication, like pain killers or narcotics. It is beneficial to bring a document with your blood group (blood donor pass), so medical professionals can work faster and more reliable in case of an emergency.

Traveling with allergies

Are you allergic to certain foods and would like to inform locals during your vacation? The European Consumer Center (Europäisches Verbraucher Zentrum) has published an allergy dictionary in 21 languages that will help you communicate your food related needs while traveling.

What helps against jetlag?

• Sleep earlier: If you fly to the east you should go to sleep around 1-2 hours earlier for a few days before your departure flight.
• Go outside: The brightness of the sun lowers the melatonin level, which is responsible for the tiredness.
• Keep moving: Light exercise and use relaxation techniques.
• Eat properly: Protein-rich foods keep you alert. Carbohydrates should be eaten for dinner because they cause tiredness.
• Additional advice: Avoid using sleeping pills as much as possible and alcohol during the flight.

On average, the adjustment will take one day for each hour of time shift.

Health and vaccination

Please find out if vaccinations are required for your travel destination. If necessary, get information about malaria prevention. The duration of your trip is irrelevant to vaccination requirements.

Hygiene Rules: Here is the rule of thumb "Peel it, cook it, or leave it". If the drinking water quality is not sufficient, drink from packaged water bottles with an intact screw cap. Beware of ice cubes in drinks.

Diarrheal diseases: Most infectious germs are ingested through food or drinks. Please try to only eat clean foods to minimize the risk of diarrheal diseases caused by infectious agents.

Insurance

There are many different ways to insure your trip. In addition to a travel health insurance, which helps you in case of illness abroad and the associated costs, you can take out an exclusive travel cancellation insurance from HanseMerkur at ABC Travel Service.

Invoice

You will receive a booking confirmation by e-mail after we have completed your booking.

Itinerary

You can view your current flight schedule online under ‘My booking’ at any time. Depending on which reservation system (GDS) was used for your booking, determine on which website you can check your flight plan:

Galileo
Sabre
Amadeus

You are required to check your flight schedule no later than 72 hours before departure.

IATA

IATA (International Air Transport Association) was founded in 1945 with the purpose of establish general standards of airlines. This organization initializes aviation rights, helps airline cooperations and supervises of IATA agencies. Tickets for airlines (IATA airlines) can only be issued by IATA-licensed travel agencies.

Further tasks of IATA are:

• Settlement of billing between airlines and IATA travel agents through BSP
• Settlement of billing between the airlines through Clearing House
• Platform for cooperation of airlines
• Safety and regularity of economic air transport
• Pricing Institution
• Organizer of a single communication platform (GDS)
• Advocacy for airline security, check-in, air traffic regulations
• Legal Committee
• Environmental Protection

Low Cost Carrier

Definition

Low-cost carriers mostly fly from regional, remote airports. As a result, operating costs are lower. They are also cutting cost by restricting themselves to only the direct sale of tickets. Low-cost carriers usually have no free baggage allowance. Everything causes additional costs, like baggage, food, entertainment, check-in, seat reservations, toilets etc.The offered flights are very cheap but can usually only be paid with credit card.

Advantages

Ticket prices are low and the flights are often direct flights. The pricing of the fares is simple and easy to understand.

Disadvantages

Unfortunately, many additional costs may apply (such as for luggage, seat reservation, etc.). These airlines have no obligation to carry out their flights. Changes in the flight schedule, as well as delays and cancellations are a common occurrence. The service is often unsatisfactory and the customer service is difficult to reach. In addition, their headquarters are often abroad.

Minimum Connecting Time

The minimum connecting time indicates how much time a passenger needs to change to a connecting flight and is determined by airports and airlines. Normally the time is generously calculated by the airlines, so that the passenger can easily change to the connecting flight.

If the feeder flight is delayed and the passenger unable to reach the connecting flight in time, the airline is obligated to rebook the passenger free of charge.

If the flight tickets are purchased separately, the booking will be charged.

Multi-stop flight

Multi-stop flight means that there are several stops on route to the final destination (at least 24 hours).

Name change

Nonstop flight

A nonstop flight has no stops between the departure and the arrival airport.

No-show

A "Noshow" is a passenger who does not show up for his flight or appears late after closing of the check-in counter.

As soon as a passenger has been noted as a "Noshow" by the airline, all subsequent flight routes of the ticket expire. For some airlines this "noshow ticket" can be rebooked for a fee if the fare allows it.

Online booking

Price advantage

When booking online the customer can benefit from price advantages, because the travel agency can save on staff costs.

Advantages and disadvantages

An online booking is usually faster than a travel agent, because the booking engine can search and list all offers within seconds. Convenience and price are advantages of booking travel services yourself online. In a travel agency the customer gets looked after by a travel expert who can find the cheapest deals for every single flight connection and combine them after the customer’s wishes. Furthermore, they can offer personal advice, support and can answer all questions about the flight and the travel arrangement.

Risk

If you book online, you are responsible to enter all data correctly; the contract is concluded as soon as you click ‚Book now’ . The correction of typing errors causes additional costs. The customer looses valuable time because they have to check prices and availability themselves. Through connection errors a booking can also fail. Your booking is only completed and legally binding after you have received your e-ticket.

Conclusion

An online booking, as well as a booking in the travel agency have advantages and disadvantages. You should only consider booking online yourself if you do not need advice and are familiar with the internet. Should it be a very complex travel arrangement, it is better to seek advice from a travel agency.

Open Jaw

If you book an Open Jaw flight, it means that your return flight does not necessarily has to go to the same airpot as your departure flight. An open jaw flight consists of several flight routes, combined flexibly instead of a regular round trip.

Partial cancellation

Partial cancellations are for the most part not permitted and not possible because if one flight segment is used the following ones will automatically expire. There are only a few exceptions where a partial cancellation is possible. Only the airline can make these exceptions.

Partial refund

Depending on the booking classes and fare regulations of the airline, a partial refund can be made, but this is rarely possible. It should be noted that although the taxes and fees can be refunded, the already small amount will decrease even more through a service fee.

Passenger rights

Scheduled airlines have an obligation to transport their passengers. Should a flight be canceled, the airline is obligated to rebook the passenger to the next possible flight for free. If you have a long waiting period , you are entitled to food and if necessary a hotel room for the night. Please get all information about the EU passenger rights, so you know what you are entitled to in case of a cancellation. More here The reasons for the delay, cancellation or denied boarding plays a major role in assessing whether EU-passenger rights apply. For example, in case of force majeure, it does not apply and the passenger can only hope for the goodwill of the airline.

Rebooking

There is no uniform regulation for rebooking, because each airline has their own conditions and different fare rules. Fees may apply for the rebooking. For some rates it is not permitted to make any changes. If a change is possible, it has to take place before the original departure flight.

As soon as the first flight segment has expired, a rebooking is usually no longer possible.

Rail and Fly Tickets

Some airlines offer Rail & Fly in cooperation with Deutsche Bahn. The customer can travel from a german train station to the airport by train if he has booked a Rail & Fly fare. The train journey is already included in the price of the booking. Rail & Fly fare must be booked directly with the flight, the train journey cannot be added later. Please send us your request by e-mail internet@abctravel.de or use our hotline +49 621 72920

How it works

You can get your train ticket from a Deutsche Bahn Ticket machine by entering a pick up number. This pickup number will be generated at the time of booking and will only be valid once the ticket has been issued.

Validity

You departure airport is automatically the destination station of your train ticket. The departure train station is not fixed and can be chosen by the passenger. The route, and train type are also freely selectable. The only restrictions are that the train journey must not be interrupted (does not affect transfer connections) and the most direct connection to the airport must be used. A seat reservation is not included, but can be done independently. The train ticket is only valid on the day of departure (or one day before) and on the day of arrival of the return flight. Further information

Reservation system

Reservation systems (GDS, Global Distribution System) will search for flights in real time and make bookings. It is the direct distribution channel between airlines and travel agencies. Travel agents inquire about certain booking classes, availability, passenger and booking data and issue tickets.

Both airlines and travel agencies pay fees to the GDS companies. The largest reservation systems are Saber, Amadeus and Galileo.

Service fee

For arranging your trip, the travel agency will charge you a service fee. Since 2004 there no airline commission anymore, which makes it necessary to charge a fee for profit.

Scheduled airlines

Feature

Scheduled airlines (not charter) have a fixed flight schedule for the whole year and are obligated to execute these flights. The amount of sold seats (tickets) is irrelevant to this obligation.

These airlines follow the guidelines of IATA which require a high standard of quality and service. For scheduled airlines, there is a more complex pricing structure than for low-cost carriers or charter flights, which means that comparatively cheap tickets can rarely be offered.

Advantages

IATA's policies require that airlines to fulfill their transport obligation, rebook their customers in case of a cancellation, follow fixed schedules, make fewer changes in the flight schedule and minimize delays. These airlines must comply with baggage allowance and service and quality guidelines.

Disadvantages

Unfortunately, the rate conditions and structures are difficult to understand. Scheduled flights are only cheap when booking far in advance.

Special requests

Special requests such as e.g. escort service for unaccompanied minors, excess luggage, special meals (for example vegetarian, kosher, baby food ...), wheelchair service etc. must be done at least 72 hours before departure. The confirmation by the airline usually takes about 24 hours. Special meals and wheelchair service is free of charge but other special service are chargeable. Please find all information about the cost of special services on the airline’s website. In case the airline makes changes to your flight plan, you have to request these services again or check if they are still noted in your booking.

Special rates

Special rates are fares negotiated by ticket sellers or travel agencies with airlines. In addition to the regular rates, we are proud to offer our special negotiated rates. Because of these special rates, it is possible that different sellers have different prices for the same flight. We offer special rates for different groups of customers: Ethnics (certain nationalities), young people (or pupils and students), Military, Companion Fares (discounted second passenger) Online Fares, General, and much more. Rate consulatation

Stopover

Stopover means that the passenger has a layover of at least 24 hours on route of their final destination. A stopover must be explicitly requested by the customer and may cause additional cost through taxes and fees of the airline. A flight connection with a stay less than 24 hours is called transfer connection.

If you have a stopover, you have to pick up your baggage check it in again when the flight continues. This can also be the case with transfer connections, as it is forbidden to leave luggage at the airport unattended.

Ticket number

A ticket number is assigned once and has 13 digits. Each ticket number is for a specific person and flight connection and therefore not transferable. For each reservation, only one ticket number per person will be assigned. The issuing airline can be identified by the first 3 digits of the ticket number.

Unaccompanied Minor / UMNR

UMNR stands for Unaccompanied Minor. This category includes children between 5-12 years who are not allowed to travel alone. In order for children to be able to fly without their parents, special assistace by the airline must be booked. The children are accompanied starting at the airport counter and even during a connecting flight. During the flight, the children sit in separate, reserved area and are especially looked after by the cabin crew.

At the parents' request children between the ages of 12-18 can be registered as Unaccompanied Minor.

The escort service must always be requested directly at the airline. In addition to the regular data, the name, address, contact information and degree of relationship must also be stated by the person taking the child to the airport and the person picking it up at the destination airport.

The collector must be able to present their ID. It is often not possible to book an escort service for minors on flights with discounted prices. The price of special assistance for children traveling alone may vary per fare and airline.

Visa

Youth and student rates

Youths (students) and students can benefit from discounted flight rates or improved conditions for ticket validity and ticket changes. These rates are available in travel agencies upon on request or online.